For IT solutions to work effectively and fully enable business operations, some level of managed service provision is often an essential requirement.  From services for the smallest of organisations to large-scale outsource deals valued in tens of millions, we understand how to specify, market and source services, how to make them work – and how to make sure they continue to adapt to developing needs.

Our experience covers the full range of technical and IT services: everything from break-fix maintenance through to bespoke cloud automation software platforms; from data communications through to ERP systems and from simple colocation through to full global outsourcing and BPO services.

While we can be brought in to assist at any point, we are typically engaged at the design and specification stage; many of our projects have followed a full consultancy lifecycle:

  • Analysis and business case/ value proposition development
  • Service Catalogue assessment and development
  • Service/ solution design and proposals
  • Negotiation, contracting and transition planning
  • Transition project management
  • Handover to BAU/Operations
  • Ongoing health checks and contract management to ensure expectations are met

From both the customer and supplier side of the market, our clients value our experience, creativity and focus.  Often a perspective we gained from ‘the other side of the table’ is a key reason for our success.

Related work

Market entry for a multi-year managed service

Nearing the expiry of a 5-year IT comprehensive managed services agreement, the POA wanted assistance with market entry and scoping of replacement services, as well as a chance to compare the incumbent provider with current market offerings.
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Market entry support for a major IT managed services procurement

Analysis of the IT services and infrastructure landscape at the TUC as part of our strategy development had revealed the opportunity for a broad and holistic upgrade approach, involving consolidation of several service elements. Our recommendations for market entry were endorsed by the new vCIO and sanctioned by the TUC management team. The desired outcome would be a ‘one-stop shop’ covering WAN, secure hybrid hosting, Office 365 with Skype for Business and a managed backup/DR solution in a three to five-year agreement, with built-in benchmarking, renegotiation and termination options.
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IT Strategy delivery projects for a national trade unions body

Following Acert’s strategic consultancy report for the TUC in Summer 2016, the senior executive team were keen to establish the IT steering group and appoint a part-time (virtual) Chief Information Officer, as well as to commission work on the IT risk register. Earlier analysis having revealed some onerous service agreements no longer fit for purpose, there was also an appetite to negotiate early savings where possible.
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5-year IT Strategy for a national trade unions body

As with many corporate bodies, IT at the TUC facilitates all aspects of operational organisation including infrastructure, communications and learning support. Significant change bearing on the TUC infrastructure in 2015/16 included space consolidation and office remodelling programmes, reduced government funding for Unionlearn and its associated staff shrinkage.
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Sales improvement in IT managed services

Our client is a £100m pa managed services business. While their responses to formal RFP documents were solid and demonstrably successful, they had identified that a proportion of their sales teams often struggled to structure and write ’freeform’ sales proposals.
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Improving the speed to contract for CNS Group

CNS is a leading UK provider of Information Assurance and IT Security services and solutions. Its clients vary in size, from FTSE 100 and large public sector organisations to SMEs. Following significant period of growth in the size and scope of the services that it offered, CNS realised that its standard agreements needed a comprehensive overhaul.
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Cloud automation solution for a leading IT managed services company

Our client needed specialist procurement help to acquire a cloud automation solution that would enable them to offer their own clients faster and more agile hosting solutions – with speed to revenue as a primary driver.
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Interim commercial management for a major international outsourcing organisation

Our client was struggling to find sufficient resources to provide commercial support for an influx of new bids and recent successful sales. Based on previous successful engagements with this client, Acert was selected to provide an interim commercial manager to augment the existing commercial team. Our consultant was embedded into a series of bid teams (the majority of which were to prove successful) and was then retained to manage the contract drafting and negotiation of a £40m+ IT outsource engagement.
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Steve Pye

+44 (0)7712 050604

John Ingram

+44 (0)7791 458804