Many of our project engagements are to deliver short term, dedicated expertise to achieve objectives that cannot be accomplished by the internal resources of our clients.

Combining deep market knowledge and a talent for rapid domain understanding, we bring fresh insight and energy to our clients’ projects.

Strategies – We develop clear and actionable strategies to deliver measurable business improvements designed to form the foundation of competitive advantage and sustainable, long-term growth.

Capabilities – We help organisations to build on their own success by pinpointing and targeting specific limitations.  We transfer actionable knowledge and skills to staff and work with them to design and embed changes to key business processes, products, operating models, teams and systems


Project support or ownership
Access to specialist skills and experience
An external independent viewpoint
An augmented management team
The ability to design a bespoke team
Inspiration and momentum

Related work

Channel management support

In building a partner network in the UK associated with its Printless service, our French client knew they would need a simple but comprehensive contract structure and content: a partnering Master Services Agreement with individual Customer Engagement Schedules, and back-to-back terms to enable partners to contract the service with their clients as well as a preliminary agreement of partnering ‘intent’, or Heads of Agreement.
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Market entry for a multi-year managed service

Nearing the expiry of a 5-year IT comprehensive managed services agreement, the POA wanted assistance with market entry and scoping of replacement services, as well as a chance to compare the incumbent provider with current market offerings.
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Data Asset Register towards GDPR compliance

With important historical data and records spanning many decades, the TUC takes data protection and security very seriously; new legislation in the Trades Union Act and the General Data Protection Regulations brought that further into focus during 2016.
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Development of a self-drive ‘Digital Health-check’ tool

Many of the UK’s trade unions have embraced the digital age in seeking to reach new and younger audiences, manage and improve their membership strategies and turbo-charge wider communication. This is not yet the case everywhere however, and some have yet to meet data security requirements as effectively as they should. As thought leaders in this area, the TUC digital team was keen to help and provide member unions (and others) with a toolset to measure their level of maturity across a range of categories: Strategic Approach, Membership, Communications, Web Presence, Data, IT and Systems.
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Market entry support for a major IT managed services procurement

Analysis of the IT services and infrastructure landscape at the TUC as part of our strategy development had revealed the opportunity for a broad and holistic upgrade approach, involving consolidation of several service elements. Our recommendations for market entry were endorsed by the new vCIO and sanctioned by the TUC management team. The desired outcome would be a ‘one-stop shop’ covering WAN, secure hybrid hosting, Office 365 with Skype for Business and a managed backup/DR solution in a three to five-year agreement, with built-in benchmarking, renegotiation and termination options.
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IT Strategy delivery projects for a national trade unions body

Following Acert’s strategic consultancy report for the TUC in Summer 2016, the senior executive team were keen to establish the IT steering group and appoint a part-time (virtual) Chief Information Officer, as well as to commission work on the IT risk register. Earlier analysis having revealed some onerous service agreements no longer fit for purpose, there was also an appetite to negotiate early savings where possible.
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5-year IT Strategy for a national trade unions body

As with many corporate bodies, IT at the TUC facilitates all aspects of operational organisation including infrastructure, communications and learning support. Significant change bearing on the TUC infrastructure in 2015/16 included space consolidation and office remodelling programmes, reduced government funding for Unionlearn and its associated staff shrinkage.
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Project Management methodology and training

Operational maturity challenges are common with growing businesses, as they pass the point where process ownership by individual is good enough and find the need for wider process management and disciplines. Our client was at that stage and recognised their need for a common implementations project control, seeking our help with training and materials to resolve the problem.
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Steve Pye

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