Driving managed print savings for a national hospitals group

The Challenge for the Client

This private hospitals group provides secure mental health services at its facilities throughout the UK.  With a long-term copier/printer agreement expiring soon the Finance Director and Head of IT were keen to seek savings and capture the benefits of a managed print solution.

Building on Success

Acert had previously saved this client a significant sum on their Telecoms and WAN provision, and at the time were engaged on similar managed print agendas with other hospital groups.  After carrying out some preliminary analysis to assess the scale of the project, we were able to demonstrate a healthy return on investment in our services and lay out the benefits of the proposed commercial and technical solution.

Formal Methodology

We reviewed the market for suitable candidate suppliers and engaged via our standard multi-stage methodology:

  • Request for Information – to explain the opportunity and allow us to qualify the candidate list, followed by an evaluation and initial shortlisting
  • Request for Proposal – to allow the suppliers to set out their solutions and approaches, and to allow us to distil our requirements and then shape the final short list
  • Request for Quotation – to enable final negotiation on a level playing field
  • Bid Summit – to allow the suppliers to present their solutions in a series of presentations leading to the client’s decision to award

Contract Development and Negotiation

With the preferred supplier selected, we then took charge of contract development and negotiation alongside the supplier’s own due diligence process, to establish the final scope and commercials.  Upon signature of the agreement we were then retained to programme manage the implementation.

Value to the Client

Through all stages of the project our deliverables were on time and in line or ahead of the client’s expectations.  Projected savings were achieved and the client has gone on to successfully extend their relationship with the supplier, to further benefit the hospitals team and the front-line users.