Business Process Analysis,Lean Six Sigma

Understand the ‘as-is’ position first; capture the information from the knowledge-holders (while you still can…! ) Level 1 – high-level – for summary and executive discussion purposes;  Level 2 and below for true clarity on the challenges, barriers, opportunities, true costs, single points of failure, risk and impact.

What we do:

  • Audit and gap analysis, value-add analysis, process mapping
  • Root cause, perspectives and documented inputs/outputs

Baselines the cost and value improvement opportunity – critical requirements

Define

Measure

Analyse

Improve

Control

Process Improvement

Efficiency increases and productivity gains will always translate to bottom-line performance, and continuous improvement iterations will ensure that it goes on  building and strengthening. With effective Change Management as a fundamental component, organisations will see both hard and soft benefits delivering a substantial ROI multiple.

Build high-quality process improvement objectives into every programme, whatever its main focus.

  • Process automation and workflows; re-engineering and associated change management
  • Broad knowledge and BPM capability, specialist input and focus available from A to Z

Transition and transformation success – from Target Operating Model development to Value Chain improvement

Related work

Sales agency with ongoing strategic support

Sales agency with ongoing strategic support

In building a partner network in the UK associated with its Printless service, our French client knew they would need a simple but comprehensive contract structure and content: a partnering Master Services Agreement with individual Customer Engagement Schedules, and back-to-back terms to enable partners to contract the service with their clients as well as a preliminary agreement of partnering ‘intent’, or Heads of Agreement.
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Channel management support

Channel management support

In building a partner network in the UK associated with its Printless service, our French client knew they would need a simple but comprehensive contract structure and content: a partnering Master Services Agreement with individual Customer Engagement Schedules, and back-to-back terms to enable partners to contract the service with their clients as well as a preliminary agreement of partnering ‘intent’, or Heads of Agreement.
Read More
Project Management methodology and training

Project Management methodology and training

Operational maturity challenges are common with growing businesses, as they pass the point where process ownership by individual is good enough and find the need for wider process management and disciplines. Our client was at that stage and recognised their need for a common implementations project control, seeking our help with training and materials to resolve the problem.
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Service development consulting in EMEA for a global printer and managed solutions provider OEM

Service development consulting in EMEA for a global printer and managed solutions provider OEM

Well-known in the middle market for business printers, our client was gearing up to move into managed document solutions, with a wider range of multi-function devices, software and an associated go-to-market strategy. Project lead Javier Lopez needed external assistance with research in order to benchmark country capability across the in-scope markets and with sales operational materials, including Service Catalogue and collateral, partner and customer agreements.
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Sales improvement in IT managed services

Sales improvement in IT managed services

Our client is a £100m pa managed services business. While their responses to formal RFP documents were solid and demonstrably successful, they had identified that a proportion of their sales teams often struggled to structure and write ’freeform’ sales proposals.
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Launching a new managed print service in the UK

Launching a new managed print service in the UK

A leading French provider in the world of managed print, our client’s software platform has more than 250,000 devices under management, serving countless end-users in banks, hospitals and major retail organisations.  Printless is a service based on this platform, allowing UK businesses to acquire the solution at no cost and deploy in a multi-vendor fleet, saving 30% or more on current costs.
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What our clients say

Can we help?

Steve Pye

+44 (0)7712 050604 stephen.pye@acertassociates.com

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